Access to and use of www.pensionsadminSurvey.co.uk (the "Website") is subject to the following terms and conditions.

Please read these terms carefully before using the Website. By using the Website you confirm your acceptance of these terms. If you do not accept these terms, you should exit the Website immediately and refrain from using it.

We are Capita Hartshead Limited, a company registered in England and Wales with company number 02260524. Our registered office is at The Registry, 34 Beckenham Road, Beckenham, Kent BR3 4TU. Our VAT number is 618184140.

We are authorised and regulated by the Financial Services Authority (the "FSA") and entered on the FSA's Register under Number 142484. The FSA's Register can be accessed at www.fsa.gov.uk/register. The administration of occupational pension schemes is not a regulated activity. Full details about the extent of our authorisation and regulation by the FSA are available from us on request.

If you have any queries about the Website or any information contained on it, please contact us by post at Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL, or by email at pensionsenquiries@capita.co.uk, by telephone on 0114 273 7331, or by fax on 0114 275 0998.

Copyright © Capita Hartshead Limited 2009. All rights reserved.

The Website is owned by Capita Hartshead Limited and any and all copyright and other intellectual property rights (whether registered or unregistered) in all text, images, sounds, software and other materials on this Website (including, but not limited to, the Capita Hartshead Annual Pension Scheme Administration Survey) are owned by and remain the property of Capita Hartshead Limited, or are included with permission of the relevant owner. References to affiliates or affiliated companies shall include all members of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985).

You are permitted to browse the Website and to reproduce extracts by way of printing and downloading to a hard disk for your own personal use, and may draw the attention of others within your organisation to material on the Website, provided that:

• Our status (and that of any identified contributors) as authors of material on the Website is always acknowledged;
• No documents or related graphics on the Website are modified in any way, this includes the removal of any copyright or other proprietary notices contained in the Website;
• No graphics on the Website are used separately from the corresponding text; and
• You do not use any part of the content on the Website for commercial purposes without our express prior written consent. No reproduction of any part of the Website may be sold or distributed for commercial gain, nor shall it be modified or incorporated in any other work, publication or website.

No other licence or right is granted and any rights not expressly granted in these terms are reserved.

All trade marks displayed on this Website are either owned or used under licence by Capita Hartshead Limited and its affiliates.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be restricted by the applicable law.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any other liability which cannot be restricted by the applicable law.

The information on this Website is for general information and interest purposes only and is provided on an "as is" basis. It does not constitute advice or the making of any recommendation. The content of the Website should not be relied on as the basis for any decision or action and we recommend that you take further advice or seek further guidance from a qualified expert before taking any action. This Website does not purport to provide any financial, investment, tax, legal or any other type of professional advice and nothing on the pages of this Website shall be deemed to constitute such advice.

We have aimed to ensure that the information on the Website is up to date and accurate at the time of publication, but we are under no obligation to update the material and cannot guarantee that content will be up to date or accurate. For this reason, no representation, warranty or undertaking either express or implied is given as regards any of the content of the Website or any website linked to it, including without limitation its accuracy, completeness or fitness for purpose. The use of information obtained from the Website is at your sole discretion and risk.

Save to the extent that such limitation or exclusion is not permitted under English law neither Capita Hartshead Limited, nor any of its affiliates or employees shall be liable for any direct, indirect or consequential loss, damage or expense, whether in contract, tort (including, without limitation, negligence), breach of statutory duty or otherwise, arising out of any reliance on information contained in this Website, access to or use of or inability to use this Website or any website linked to it including, without limitation, any loss of profit.

Your information and activity on this Website must not:

• be false, inaccurate or misleading;
• be in breach of any applicable laws, regulations, licences, or third-party rights; or
• interfere or attempt to interfere in any way with the proper working of the Website and in particular you must not and must not attempt to circumvent security, tamper with, hack into or disrupt the operation of the Website or surreptitiously intercept, access without authority or expropriate any system, data or personal information.

You agree that you will not use any part of the Website to:

• send or receive any material which is offensive, or which may be abusive, indecent, obscene or menacing, or in breach of confidence, copyright, privacy or any other rights;
• collect or store personal data about other users;
• insert or knowingly or recklessly transmit or distribute a virus, worm, Trojan horse, time bomb, trap door or any other computer code, file or program or repetitive request designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of or impair the functionality of the Website (a "Virus");
• upload, email or otherwise transmit or post links to any content that facilitates hacking or that infringes the rights of any third-party;
• cause annoyance to other people accessing the Website;
• send any unsolicited advertising or other promotional material, commonly referred to as "spam", "junk mail", "chain letter", "pyramid schemes" or any other form of solicitation by email or by any other electronic means;
• send email or any other type of electronic message with the intention or result of affecting the performance or functionality of any computer facilities; or
• permit any third-party to do any of the above.

We do not represent, warrant or undertake that the use of the Website will be uninterrupted or error free. While the Website is intended normally to be available 24 hours a day and 7 days a week, Capita Hartshead Limited will not be liable for any failure to achieve this level of availability and the Website may be suspended at any time without notice.

In the event that you breach these terms, your permission to use the Website terminates immediately and you must immediately destroy any downloaded or printed extracts from the Website. You agree to fully reimburse Capita Hartshead Limited in respect of all losses, costs, actions, claims, and liabilities incurred by Capita Hartshead Limited or its affiliates as a result of any breach or non-observance by you of these terms or any data submitted by you to us.

We make reasonable attempts to exclude Viruses from the Website but cannot guarantee the exclusion of Viruses and you are responsible for ensuring that anything downloaded from the Website is suitable for use on your computer and is free from Viruses. We exclude to the fullest extent permitted by law any and all liability that may arise in connection with or as a result of your failure to do so.

Any transmission, downloading or sending of any information from the Website does not create any contractual relationship.

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.

At various points throughout the Website you may be offered automatic links to other internet websites relevant to a particular aspect of this Website. This does not indicate that Capita Hartshead Limited or its affiliates are necessarily associated with any of these other websites or their owners. If you choose to use a link then you will leave the Website. Once you leave the Website, whether or not you realise that you are leaving, we are no longer in any way responsible for the material on the website that you enter. While it is the intention of Capita Hartshead Limited that you should find these other websites of interest, we do not endorse or make any representations about these third-party websites or any material found there. To the extent permitted by law, neither Capita Hartshead Limited nor its affiliates or employees shall have any responsibility or liability of any nature whatsoever for damage caused by these other websites or information contained in them including without limitation any damage, costs, injury or financial loss.

Whilst we retain the right to establish links between the Website and any third-party website at our discretion, you agree you will not create any links (including, without limitation, deep links) between the Website and any third-party website without our express prior written consent.

The content of this Website has been designed to comply with the W3C Web Content Accessibility Guidelines. Please visit www.w3.org for further information.

We reserve the right to change any part of the Website or these terms at any time. If we make substantial changes to these terms, we will notify you by posting a prominent announcement on the Website.

Any personal details we collect from you will only be used by us in accordance with our Privacy Policy.

If any provision of these terms is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions of these terms shall continue in full force and effect.

Our Website is controlled and operated by Capita Hartshead Limited from the United Kingdom. We make no representations that materials in the Website are appropriate or available for use in other locations. Those who choose to access the Website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.

These terms shall be governed by and construed in accordance with English Law and each party to these terms submits to the exclusive jurisdiction of the English Courts.